Privacy Policy

Introduction

At Pawn Shop Merchant Services, we are committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect personal information when you interact with our services—including our credit card processing for pawnshops, POS solutions, and other secure pawnshop payment systems.

By using our services or accessing our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal and business-related information to deliver efficient, secure, and tailored pawn shop merchant services. This information may include:

  • Personal Identification Information – Name, address, email address, phone number, and job title

  • Business Information – Legal business name, EIN, industry type, transaction history, and payment volume

  • Payment Information – Bank account details, card info (for setup), and terminal preferences

  • Technical Information – IP address, browser type, device information, operating system, and browsing behavior

This data is collected via form submissions, service inquiries, account setup, customer support, cookies, and analytics tools.

How We Use Your Information

We use your information to deliver, maintain, and enhance our payment processing services for pawnshops. Specific uses include:

  • Setting up and managing merchant accounts

  • Processing credit and debit card transactions

  • Installing and supporting POS systems

  • Enabling access to secure payment gateways

  • Responding to support requests

  • Improving website functionality and performance

  • Sending service updates, billing notices, and offers (with consent)

  • Ensuring legal and regulatory compliance

We collect only the minimum necessary information and never use your data for unrelated purposes.

Data Security

We implement strict security protocols to protect your personal information from unauthorized access, alteration, or loss. Our systems utilize industry-standard encryption and firewall technologies to ensure your data remains secure.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share data only with trusted third parties when necessary to deliver our services:

  • Payment processors and acquiring banks to facilitate transactions

  • POS hardware providers to ship and activate equipment

  • Third-party service providers for hosting, support, fraud prevention, and communication

  • Legal authorities, when required by law or regulation

All third parties must comply with strict confidentiality obligations and data processing standards.

Data Security

We implement multiple layers of protection to keep your data safe:

  • PCI DSS-compliant systems for card data security

  • SSL encryption for all online transmissions

  • Firewalls and intrusion detection

  • Access controls and two-factor authentication

  • Employee privacy and security training

While we take all reasonable precautions, no system is entirely immune to threats. Please safeguard your login credentials and report any suspicious activity promptly.

Your Rights and Choices

As a user, you have the right to:

  • Access – Request a copy of your stored data

  • Correction – Update or amend inaccurate information

  • Deletion – Request deletion, subject to legal retention rules

  • Data Portability – Request a downloadable copy of your data

  • Opt-Out – Decline marketing emails (you may still receive service-related messages)

Contact Us

If you have questions or concerns regarding this Privacy Policy or your data, please contact:

Email: [email protected]
Phone: (302) 240-0070